This Refund Policy applies to all Magento 2 extensions and software licenses purchased from HTC Mage LLC through htcmage.247vn.asia.
1. Digital Products
All products sold on this store are downloadable software (Magento 2 extensions) delivered instantly after purchase. Because the source code becomes accessible to you immediately upon download, refund eligibility is limited as described below.
2. Refund Eligibility
We offer a refund within 30 days of purchase only when:
- The extension has a verified technical defect that prevents it from functioning as described, and
- Our support team is unable to fix the issue within a reasonable timeframe after you report it and provide the access/information requested for troubleshooting.
Refunds are not available in the following cases:
- You changed your mind after downloading and using the extension normally.
- Compatibility issues caused by customizations, third-party extensions, or an unsupported Magento 2 version not disclosed before purchase.
- Failure to request support before requesting a refund.
- The request is made more than 30 days after purchase.
3. How to Request a Refund
Contact [Support email] with your order number and a description of the issue. Our support team will attempt to resolve the problem first; if it cannot be resolved, we will process your refund.
4. Payment Processing
Approved refunds are returned to the original payment method via Stripe. Depending on your bank, it may take several business days for the refund to appear on your statement.
5. License Revocation
Once a refund is issued, your license key for the product is deactivated and you must remove the extension from any live installation.
6. Contact
Questions about this policy can be sent to [Support email] or [Support phone].